Q: What services are provided by the counseling office?
A: Counseling Services in a confidential setting provides university students, faculty and staff with individual and group assistance in adapting to stressful situations while attending and working at DSU. Examples such as adjusting to the university environment, COVID 19 stressors, relationship issues with roommate, professors, parents, significant other, choosing a vocation, selecting a major, and solving personal, social, and educational difficulties are common reasons to utilize counseling.
Q: Who can use Counseling Services?
A: All members of the Delta State University community (students, faculty, and staff) are eligible to use our services.
Q: Is there a fee?
A: There is no fee.
Q: What if I have concerns about a friend or roommate?
A: Make a report through DSU C.A.R.E.S-Campus Action Referral & Evaluation System. Click the link to submit a confidential report http://5wz4.51rkb.com/student-affairs/report-concern.
Q: How do I make an appointment?
A: Click here to Schedule an Appointment or contact us at 662-846-4690.
Our office hours are Monday-Friday 8 AM – 5 PM (Fall and Spring semesters) Monday-Thursday 7:00 AM – 5:30 PM (Summer). We are conveniently located in the back of the Student Health building.
Q: What do I do if I have an after-hours emergency?
A: Contact the University Police department at 662-846-4155 or 911 if you are away from campus.
Whether you’re feeling under the weather, anxious, or overwhelmed, you can talk to a licensed provider to get the care you need via phone or secure video visits. Check out the FAQs below to learn more.
How can I access TimelyCare?
Visit timelycare.com/okrahealth or download the TimelyCare app from your app store and register with your school email address. You can then start visits from any web-enabled device—smartphone, tablet, laptop, or desktop—anywhere in the United States.
Who can use TimelyCare?
Any enrolled student. That’s you!
What services are available?
• MedicalNow: 24/7, on-demand medical care.
• TalkNow: 24/7, on-demand emotional support.
• Scheduled Medical: Select the day, time, and medical provider of your choice.
• Self-Care Content: 24/7 access to self-care tools and resources, such as meditation and yoga sessions, helpful videos, and short articles from experts.
How much does a visit cost?
TimelyCare services are available at no cost to Delta State University students.
Are my visits with Timelycare confidential?
Yes. No information will be released without a signed statement by the person receiving medical care.
Does Timelycare offer lab work, x-rays, / injections?
These services are referred to a local doctor’s office at the student’s expense.
As a reminder, TimelyCare licensed providers are available to offer medical or emotional support via phone or secure video visits. Have questions? Visit timelycare.com/okrahealth to get started or call 1-833-4-TIMELY.
What are my responsibilities to qualify for accessibility services?
- Students should self-identify as a student with a qualified disability.
- Students should provide documentation of the disability.
- Students are encouraged to request services at least 30 days or earlier prior to the start of classes to ensure the availability of services and to allow for timely and effective processing of requests.
What are my rights?
- You have a right to services and reasonable accommodations which allows you to compete on an equal basis with non-disabled students, as long as you meet the requirements of the program.
- You have the right to privacy. Information regarding your disability is confidential and cannot be released to anyone without your written permission unless court ordered.
How often should I apply for accessibility services?
- Students must self-identify and submit a new course schedule each semester so that proper paperwork is submitted to each instructor and to ensure reasonable accommodations. It is important to request services at the beginning of each semester.
What are reasonable accommodations?
- Reasonable accommodations are modifications or adjustments to a course, program, service, or activity that enable students with documented disabilities to have the same privileges available to students without disabilities. The University is only obligated to provide accommodations for the documented limitations of students with disabilities.
Are accessibility records made a part of my permanent college file?
- No. Information about your contact with the Office of Accessibility Services is not kept in your permanent, academic or financial records.
